The person you talk to is the person who cleans your car. That's the whole idea behind the Shine Lab.

Cam runs Cam's Shine Lab himself from Newman, Illinois. There's no front desk and no hand-offs — when you call or send a message, you're talking to the person who'll be cleaning your car, and he'll walk you through what it needs.
Inside, that means the stuff a quick vacuum never touches: the dust caked in the crevices, the gunk in the cup holders, the dog hair worked into the seats and floors. Outside, it's a proper hand wash and shine that brings the paint back to a gloss you can see the trees in.
Short on time? The valet service is Cam's collaboration with Vinnie's Car Wash — pickup and drop-off within 10 miles, with a supreme wash through Vinnie's included.
“He does an excellent job cleaning inside and out — makes the vehicle look brand new again.”